Terms & Conditions

Please do send an inquiry if your desired travel dates are available or if you have any questions or concerns whatsoever.

Complete and submit the Online Booking Form.
You will receive a prompt response within at most 24 hours and in many cases sooner. A reservation is not confirmed until the deposit (and balance due if applicable) has been satisfactorily paid. Pending reservations will only be held for 48 hours once our email responding to your booking form has been sent. (See Deposit and payment methods below.)

Posted nightly rates.
Rates posted on this website and in other advertisements subject to change without notice. Once you have received a rate quoted in an email from us, that rate for your specific dates will be be binding on us for up to two (2) weeks from the date of our email.

Reservations.
A minimum of five (5) nights applies to all bookings. Additional nights may be booked at a pro-rated nightly fee of 1/7th of the weekly rate. Please note: at the time a booking is requested, the owner of the flat reserves the right to decline a confirmation for the full stay on requests that exceed fourteen (14) nights. Once a reservation is confirmed, the guest(s) can be confident that the flat will be available for the reserved period (unless Other circumstances occur as described below).

Check-in / Check-out.
Check-in is only between 2 p.m. and 8 p.m. (unless you've requested and been approved for an exception -- see Exceptions below) on the date of your arrival and check-out is by 10 a.m. on your departure date. You must schedule your arrival time with us at least 14 days in advance (21 days in advance if you are arriving on a weekend or local holiday) so that keys to the flat can be delivered to you at the pre-arranged time and place (usually in front of the flat but other meeting sites can be arranged). If you experience any delay during the course of your travel, please communicate such delays to the contact number you’ll receive with your welcome package at the earliest possible moment. Almost every situation can be dealt with successfully if we hear from you! Please note: additional fees may apply, or we may be unable to deliver your keys to you on your designated arrival date, if your scheduled arrival is delayed, even if the delay is beyond your control. Unfortunately, we are unable to make any refunds to you in these situations nor are we able to reimburse you for a night’s hotel stay, should that become necessary. However, rest assured that these are only worst-case scenarios and we will make every effort to avoid inconveniencing you or costing you additional fees.

Exceptions
To check-in and check-out times will be made whenever possible, if arranged in advance. Please don’t hesitate to inquire so that we may make every attempt to meet your needs. Please note: in some cases, these arrangements may have an additional fee involved and those fees would be communicated to you in advance so that you’d have the opportunity to make your decisions regarding arrival and departure. The 14 or 21 day advance notice requirements stated above apply to exceptions as well. Requests for an exception on the check-out time must be received by email at least three (3) days and at most one (1) week prior to your scheduled departure. You will receive a prompt response to your request.

Deposit and payment methods.
If your booking request is received more than forty-five (45) days prior to your arrival, the deposit required to confirm your reservation will be equal to 7 nights stay or will equal full payment for stays of 7 nights of less. This deposit (or full payment for shorter stays) is non-refundable, so you may wish to consider travel insurance before booking with us. The balance due for the remainder of your stay, if applicable, must reach us 45 days prior to your arrival. Please refer to our Cancellation/Refund policy stated below.

If your arrival date is less than 45 days away, the full balance for your stay must be received to confirm your reservation. Please refer to our Cancellation/Refund policy stated below.

All bookings are quoted in Pounds Sterling – when you pay by PayPal, your payment is converted automatically for you. Rental rate quoted is all inclusive and there are no additional fees other than those described in these terms & conditions.

Electronic bank payment.
This is the easiest way to pay if you bank in the UK. An invoice with payment details will be emailed to you.

Paypal.
Easy, quick, and secure, even if you don't have a PayPal account. Paypal is available in 105 countries and automatically converts payments to Pounds Sterling if you are paying in another currency. An invoice will be emailed to you.

Non-Payment.
If deposit payments are not received within the required time, we reserve the right to cancel the booking. If balance due payments are not received within the required time, we reserve the right to cancel the booking and you will forfeit your deposit. See additional terms in the Cancellation/Refund Policy paragraph below.

Cancellation/Refund Policy.
The following refers to cancellations for any reason whatsoever, even those out of your control. If you cancel a confirmed reservation more than 45 days prior to your arrival date, you will forfeit your deposit (or full payment for stays of 7 nights or less). If you cancel a reservation within 45 days of your arrival that is for greater than 7 nights and that has been confirmed and fully paid, you forfeit your deposit but we will make every attempt to re-let the flat. If we’re successful, you may be eligible for a partial refund. Refunds will not be made upon or after your arrival or if you don’t arrive.

Optional Amenities.
If you wish to take advantage of optional amenities, such as pay-per-view movies or being able to make chargeable telephone calls from the flat (international calls, calls to mobile phones, calls to premium numbers such as 0845, or calls to cost-per-minute services), please just let us know (at booking or during your stay) and we'll give you the necessary passcodes. You'll receive an invoice for these charges the month following your stay. By using these optional amenities, you agree to pay all charges you incur.

Guests Responsibilities.
The flat is privately owned and the owner wants guests to feel at home and at the same time requests that you be a good neighbor to others nearby (such as being considerate regarding volume of music, tv, etc). If anything in the flat fails to function properly, please notify us immediately so that we can rectify the situation. You will receive a welcome package that will supply contact info. If, during your stay, something in the flat is damaged or destroyed due to your or your guests carelessness, you agree to reimburse us for the replacement value of such damage. Neither smoking nor pets are allowed. Your welcome package will contain useful, practical information to aid you in planning your stay. Those materials may contain more detailed instructions, such as rubbish disposal, and we respectfully request that you adhere to those instructions. If you lose a set of keys, you'll be charged £50 to cover the cost of replacing them. Also, during or after your stay, we'd love to hear your feedback so that we can constantly improve the accommodations.

Other Policies.
We reserve the right to cancel a booking at any time before the date on which it begins or terminate a letting at any time before the end of the period booked if this is unavoidable due to the need to accommodate any building work or for some other reason unforeseen by us or the owner of the property at the time your booking was accepted. In this unlikely event, we will refund in full all money received for the booking (less a sum proportionate to any part of the period booked which shall already have expired) and will have no further liability.

Personal Data.
We do not disclose personal data to third parties other than as required by law.

Disclaimer and Quality.
We have taken reasonable care to ensure the quality of the accommodation offered and cannot accept any liability for any dissatisfaction with regard to the property. We're grateful for feedback of any kind, including regarding the representations made in this website, which are accurate to the best of our ability. Unless expressly stated to the contrary, we act as an agent for principals. We act as an agent in good faith and cannot be held responsible for any acts/defaults caused by third parties or any legal liability of any landlord or owner. We recommend that guests purchase travel insurance. We do not warrant, guarantee or undertake any matters on behalf of any third party supplier or any landlord of any property.

Warranties and Liability
We will provide the services described herein using reasonable care and skill. We will not be liable for any direct, indirect or consequential loss which arises out of or in connection with the accommodation or the provision of the services or their use. All other warranties terms and conditions, expressed or implied by statute or otherwise, are excluded to the fullest extent permitted by law. Our entire liability to any person shall not in any event exceed the deposit or rental amounts paid to us. Our liability shall be pro-rata and only relate to the unused portion of the stay as from the date of the claim. We will be fully indemnified by guests and tenants against any loss claim or liability whatsoever incurred or suffered by us as a result of negligence or any default by any person, guest or tenant (or their employees, agents or representatives) of their obligations to us however arising in connection with any property or the Services.

Force Majeure
We will not be liable to any person by reason of any delay or failure to perform any of our obligations under these terms and conditions if the delay or failure was due to any circumstances or cause beyond our reasonable control.